Telephone
0161 503 1558
SEND Mediation
Welcome to The Special Educational Needs and Disability (SEND) Mediation and Disagreement Resolution service operated by POINT.
SEND Mediation and Disagreement Resolution is FREE service providing opportunities to resolve disagreements at the earliest opportunity.
Most disagreements can be resolved through Mediation or Disagreement Resolution, supporting good communication and reducing the stress and time commitments of making an appeal to the SEND Tribunal, however accessing Mediation or Disagreement Resolution does not prevent you from making a claim to the SEND Tribunal if a solution cannot be found.
The POINT SEND Mediation and Disagreement Resolution service is available to:
- Parents and Carers of children and young people (Aged 0-25) who have, or may have Special Educational Needs and/ or Disabilities; and
- Young people aged 16+ who have Special Educational Needs and or Disabilities.
If you are considering Mediation or Disagreement Resolution as a way to resolve a disagreement, you should contact one of our mediation advisors to discuss your disagreement. Our trained team will be able to advise you about your particular situation and how the service may be able to assist you in finding a solution.
Types of disagreements we support
What support is available?
SEND Mediation and Disagreement resolution services can be used to support you to resolve a wide range of disagreements related to Education, Health and Social decisions made about you, or your child or young person.
Section 11 of the SEND Code of Practice sets out these arrangements. You can access a copy of this guidance by CLICKING HERE
Contact us
Our friendly Mediation and DRS team are available Monday to Friday between 9am and 5pm.
During busy periods, a voicemail is available. Please leave a message and an advisor will contact you within 48 hours to discuss your case and offer advice to enable you to make an informed choice about how to proceed to resolve the disagreement that exists.
You can contact the service in the following ways:
